Sky Mobile down – live: Network provider ‘working’ to fix issues after mass outage
Issues with service appeared to begin just after 2pm on Tuesday
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Sky Mobile has said it is still working to resolve issues with its service after thousands of customers reported outages.
Online outage monitor Downdetector registered thousands of user reports about issues with Sky and O2 services on Tuesday afternoon.
The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.
Customers took to Twitter and other social media platforms to complain about the problems.
Hundreds of O2 customers were reporting outages, but the network has now confirmed that was linked to users not being able to reach Sky Mobile customers.
Posting to Twitter on Tuesday afternoon, the Sky Help Team said it was investigating the issue.
Services appeared to be back up and running for the majority on Wednesday morning although Downdetector received 152 report reports at 6.30am.
In a message posted to Twitter on Wednesday morning, Sky Help said it was “aware of issues” with its mobile service that teams were working to resolve as soon as possible.
Sky mobile customers still reporting problems
Hours after the issue first started Sky mobile customers are still reporting problems with the service.
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Customers using Three, Giffgaff and EE reporting issues
Customers using other providers such as Three, Giffgaff and EE are also reporting problems with their service.
Update from O2
Hundreds of O2 customers were reporting outages, but the network has now confirmed to The Independent that was linked to users not being able to reach Sky Mobile customers.
A spokesperson for Virgin Mobile O2 said: “We’re aware of the issue that is impacting Sky Mobile customers. Whilst they use the O2 network, this issue is impacting Sky Mobile services only and our network is working as usual.”
Where are the Sky Mobile outages concentrated?
Sky Mobile customer complaints appear to be centred in London, Manchester and Glasgow.
Downdetector’s latest outage map also shows customers in Edinburgh, Cardiff and Birmingham are wrangling with connectivity issues.
Where are the O2 outages concentrated?
O2 customers in London, Falmouth and Manchester appear to be suffering the lion’s share of the outages, Downdetector reports show.
This heat map shows where user-submitted problem reports are concentrated over the past 24 hours:
When did the outage begin?
The issues for O2 and Sky Mobile customers began just after 2pm, with both mobile networks going down simultaneously, according to Downdetector.
The Sky Help Team said on Twitter it was investigating the outage reports, with user complaints centred in London, Manchester and Glasgow.
The majority of issue reports for O2 are likewise concentrated in London, while outages also appear to be widespread in Falmouth.
O2 and Sky Mobile go down for users in massive outage
Sky Mobile and O2 appear to have suffered a major outage, with users saying they are unable to connect to mobile internet.
Online outage monitor Downdetector registered thousands of user reports about issues with Sky and O2 services on Tuesday afternoon.
The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.
Customers took to Twitter and other social media platforms to complain about the problems.
Anthony Cuthbertson reports:
O2 and Sky Mobile hit by massive outage
Sky Mobile and O2 appear to have suffered a major outage, with users saying they are unable to connect to mobile internet.
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