Letter: Losing business by ignoring customers
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Sir: Like Nancy Macintyre, I wished to do my bit for the economy, and attempted to purchase a new car. I expected it to be a pleasurable experience, but I found, as a middle-aged lady, that I was totally invisible. After visiting five local garages, I became disheartened: only VW and Volvo had taken me seriously, so I am now the proud owner of a Volvo.
In the garage selling British cars, I looked at almost all the models, without anyone approaching me. But when a man walked in and looked at one car, the salesman was instantly with him: 'Can I help you, sir?'
Perhaps part of the problems with the retail trade might be self-inflicted.
Yours sincerely,
MARY BUCKLEY
Harrogate, North Yorkshire
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments