Letter: BT's strange list of my `friends'
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Letter: BT's strange list of my `friends'
Sir: In 1995 I accepted BT's "Friends and Family" discount on call charges to five customer-selected numbers.
When last March discount and numbers were doubled I chose nine. BT confirmed but added a hotel number, which I cancelled.
In June they recommended a new list which excluded two of my choice and added a building society, and two very rare contacts. On complaining, I was told to ignore the form.
Now another recommended list excludes three of my choice and adds a software company, an electrical manufacturer, the removed building society and a called-back wrong number. To make the BT-projected savings I would need to keep chatting to this lot.
My July account even included under F&F my own number with a nil charge. What is the purpose of this irritating nonsense and the associated bumf, which has to be read in case it hides something of importance?
GRAHAM HOLDEN
Budleigh Salterton, Devon
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments