Travel Question: Are frequent-flyer points worth it?

Have a question? Ask our expert Simon Calder

Emirates offered points for its Skywards scheme as compensation after some issues in business class (Getty)

Q After some shortcomings on an Emirates business-class flight to Dubai in July, I have been in contact with the airline’s customer services. Initially, my wife and I were each offered 20,000 Skywards points as compensation. Following a letter of dissatisfaction, they offered a further 15,000 points each.

I have been trying to identify the value of these points but without success. How can one obtain a realistic value of the points against flights? And is it reasonable compensation?

Michael B