Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

Angry passenger demands worker kneel to apologise for delayed flight

'Kneeling shows sincerity'

Cathy Adams
Thursday 30 May 2019 17:05 BST
Comments
Passenger demands airport worker in China kneel to apologise after flight is delayed

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

Frequent fliers know how frustrating it is when a flight is delayed because of bad weather.

A passenger in China decided to take his frustration with a delayed flight to the next level – by demanding that an airport worker kneel down to apologise to customers.

The late flight in question was from Zhengzhou, in Henan province, to Shenzhen, in southern China.

In footage shared on Chinese social network Weibo, the frustrated passenger is seen saying: “Apologise to us. Kneel.

“You should kneel to apologise to us. Do you know?

“You are the representative of your company.

“Kneeling shows sincerity.”

In response, the airline employee says: “I am a member of staff. I do carry out my responsibilities. But there is no need for you to humiliate me.”

The passenger then said: “It’s not humiliation. You must represent your company and apologise to us.”

The employee retorted that he could represent the airline by simply apologising to everyone. Another passenger then chipped in to ask what an apology would achieve.

According to View From The Wing, the 818-mile flight was delayed by four and a half hours, not leaving until 2.30am the following day.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in