Heathrow airport closure: Everything we know about the Hayes substation fire and effects of grounded flights

Shutting airport for a day will have cost millions of pounds after 25,000 litres of cooling oil caught light

Alexander Butler,Jabed Ahmed,Jane Dalton
Friday 21 March 2025 21:54 GMT
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Huge fire breaks out after explosion at electrical substation in Hayes

Thousands of passengers had their flights cancelled or altered mid-flight after a massive fire ripped through an electricity substation near Heathrow, forcing the airport to close for more than 15 hours.

Up to 300,000 customers had been set to use Europe’s biggest airport on Friday, but 1,351 flights were disrupted by the blaze.

Despite initially saying it would be closed all day, Heathrow later announced some long-haul flights would restart during the evening.

The blaze erupted in Hayes, five miles north of the airport, leaving around 67,000 households suffering power cuts.

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Around 150 residents were forced to leave their homes and a 200-metre cordon was put in place around the substation, police said.

Here, The Independent takes a look at all we know about the fire and its effects.

Up to 10 fire engines rushed to Nestles Avenue, Hayes, where 70 firefighters tackled the inferno throughout the night
Up to 10 fire engines rushed to Nestles Avenue, Hayes, where 70 firefighters tackled the inferno throughout the night (London Fire Brigade/PA Wire)

What caused the fire?

A transformer at the substation caught fire, but it is not yet known what caused it.

One nearby resident described their room shaking and hearing a loud bang as the substation caught fire.

London Fire Brigade deputy commissioner Jonathan Smith said: “The fire involved a transformer comprising 25,000 litres of its cooling oil fully alight.

“This created a major hazard owing to the still live high-voltage equipment and the nature of an oil-fuelled fire.”

Footage showed the fire ripping through a Scottish and Southern Electricity Networks-managed substation throughout the night
Footage showed the fire ripping through a Scottish and Southern Electricity Networks-managed substation throughout the night (Chris Brogan)

The Metropolitan Police said it was not treating the incident as suspicious, but that inquiries were continuing.

London Fire Brigade said its investigation would focus on the electrical distribution equipment.

What is the economic effect?

Economist Stephen Rooney said: “In terms of what's at stake, at the conservative end, we estimate a potential loss of tourism revenue amounting to £4.8m per day.

“We can estimate this loss based on typical inbound arrivals volumes that come to the UK through Heathrow and the average daily spend of those travelling.”

He said his estimates did not include the potential loss of earnings of airport and airline staff, lost income for airport retail and ancillary services such as airport taxis.

Insurance payouts, lost money for affected passengers and other costs to airlines involved would further inflate the damage.

Drone footage shows an electricity substation fire in Hayes, west London
Drone footage shows an electricity substation fire in Hayes, west London (Mixed)

How many passengers were affected?

Up to 291,000 passengers were set to fly from Heathrow airport on Friday, with 1,330 flights scheduled throughout the day, according to aviation analytics firm Cirium.

Up to 665 departures were scheduled, equating to over 145,094 seats, and 669 flights were due to arrive, equating to 145,836 seats.

British Airways chief executive Sean Doyle said the event would have a huge impact on customers in the coming days.

“To give you an idea of the scale of disruption we face which we’re working to minimise, today we were due to operate more than 670 flights carrying around 107,000 customers, with similar numbers planned over the weekend,” he said.

Up to 70 firefighters tackled the inferno throughout the night
Up to 70 firefighters tackled the inferno throughout the night (AFP via Getty Images)

EasyJet said it was putting larger aircraft on key routes on Friday and over the weekend to provide additional seats to help customers affected by the Heathrow closure.

Ryanair has also put on extra flights from Dublin to London Stansted "to rescue passengers affected by today’s Heathrow closure”.

Why did the airport have to close?

Heathrow’s chief executive Thomas Woldbye said the airport had three substations, each with a backup transformer.

The fire broke out at a substation where the backup transformer also failed, causing a loss of power.

Mr Woldbye said the airport could run on power from the two unaffected substations but that they had to “restructure the supply”.

“To do that we have to close down systems – that is safety procedure, we will not go around that,” he said.

He added: “Two substations can run the airport but we need to re-engineer the structure of the power supply for all the terminals and that's what we were doing during the day, and then we have to restart all the systems and that's what we've done, and we now see operation coming back.”

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