British Airways apologises for 'IT systems outage' as delays hit customers
'We are working to resolve the problem as quickly as possible'
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.British Airways passengers around the world are facing delays due to computer problems.
"We're experiencing a global system outage," the airline said in reply to one disgruntled traveller on Twitter.
BA has apologised to customers as scores of Britons headed overseas for the long weekend and half-term school holidays on Saturday morning.
A spokeswoman said: "We apologise to customers who are facing some delays following an IT outage this morning.
"We are working to resolve the problem as quickly as possible."
The airline has experienced problems with its online check-in systems in the past.
Passengers were hit by severe delays in September and July last year because of IT glitches.
The latest problem meant parts of BA's website were unavailable and some travellers claimed they could not check in on the mobile app, with many venting their frustration on social media.
One passenger, Henry Tail, tweeted: "Hey British-Airways, couldn't log in to the app with my boarding pass on because systems were down and I missed my flight. What can I do?"
Another, Nadia Whittley, posted: "British airways computers down T5 and standstill, stranded on the plane and they make us pay for food!! Please retweet this indicency! (SIC)"
Julie Adie wrote: "We are on the runway.. For hour now..no offer of drinks..and because ba only takes cards now, we only have cash...wat we supposed to do!!?? (SIC)"
Melissa Davis, who runs MD Communications, a legal PR agency in London, was held for more than an hour and a half on the tarmac at Heathrow, on board a BA flight returning from Belfast.
Speaking from the plane, Miss Davis said the air conditioning had been off "so I don't think we will be going anywhere any time soon", but added that the passengers had been kept informed by their pilot and given water while they remained seated.
She later said she and others were then told they could not transfer to other flights because "they can't bring up our details".
Mr Tail, a 27-year-old teacher from London, claimed he had missed his flight to Rome because of the technical problems.
"I checked in online using the BA app at 8.15 for my flight at 9.25, then went and had breakfast," he told the Press Association.
"At some point the app restarted and when I went to go through security I couldn't log in to my booking to get my QR code.
"This meant I couldn't go through security, and by the time I'd gone back and forth to various customer service desks the flight had closed," he said.
"I've tried to call customer services but their systems are still down so they weren't able to help me, and they told me it was a worldwide issue."
Gareth Wharton, also at Heathrow Terminal 5, tweeted a picture of BA staff writing gate information on a whiteboard amid the systems outage.
"Gets worse, £T5 staff having to put gate info up on a white board £LowFi £Heathrow," he tweeted.
It comes a day after passengers at Gatwick Airport faced chaotic scenes and long queues due to a baggage system problem.
Those taking flights on Friday were forced to travel without their hold bags and were asked to carry any essential items in their hand luggage.
PA
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments