Airport chaos as hundreds of holidaymakers queue for hours after e-gates close
E-gates closed across the country for a planned routine maintenance check
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Hundreds of holidaymakers were forced to queue for hours as e-gate passport control gates stopped working in airports across the country.
Families with children and elderly passengers faced lengthy wait times overnight, with reportedly limited staff on shift at Gatwick and Luton to assist with the situation.
Several customers took to social media to express their outrage, with one user writing that it was a “shambles”.
A London Gatwick spokesperson later confirmed that it was part of a planned “routine maintance across all airports”.
Pictures and videos on social media show hundreds of disgruntled passengers waiting near passport control, with one woman writing that it took “over an hour” to go through immigration.
One person wrote: “Latest episode of ‘Nothing Works in this Country.’. Plane arrives at 2am at Luton after ongoing issues with UK air traffic control throughout the month. The icing on this s*** cake is that e-gates are down nationally, so the elderly, people with kids and disabled are all queuing.”
“Poor @Gatwick_Airport very poor,” another said. “90 minutes from wheels down to get through passport control is not “welcome to the UK”. Only ONE officer dealing with the MANY unable to get through e-gates.”
Another added: “Shameful/disgraceful situation @Gatwick_Airport this morning - flight already delayed by over 2 hours, then on landing (at 1am) we were held in a queue for over an hour to get to passport control (egates not in operation initially!!!!) everyone queued to go through manually.”
One woman was up for “22 hours straight” due to airport issues while another group of teenagers on a school trip were held at the gates for over an hour.
A Luton airport spokesperson said: “We are aware that some passengers experienced longer than usual wait times at immigration in the early hours of this morning whilst national maintenance work took place on the e-gates which are operated by Border Force.
“The welfare of our passengers is always our number one priority and additional airport staff were on hand to provide assistance.
“We apologise for any impact this may have had to passenger journeys.”
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments