Tesco website down: Supermarket giant suffers fresh outage days after hack

Andrew Griffin
Thursday 28 October 2021 14:19 BST
Comments
Tesco said an outage on its website and app is due to an attempt to ‘interfere’ with its systems but there is ‘no reason’ to believe customer data has been affected (Tim Goode/PA)
Tesco said an outage on its website and app is due to an attempt to ‘interfere’ with its systems but there is ‘no reason’ to believe customer data has been affected (Tim Goode/PA) (PA Archive)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

The Tesco website appears have briefly broken again, just days after a major outage that took it offline for much of the weekend.

Visitors who logged on to do their online shop were instead directed to a “queue” that never actually seemed to end.

The site said that it was especially busy and so users had been forced to wait until it had recovered. That page refreshed every 30 seconds – but never brought the actual website back.

The outage came just days after Tesco’s website was taken offline in what appeared to be a hack. The outage began on Saturday morning and continued into Sunday.

Once the site was fixed then, Tesco warned that users might be put into such a queue as the site dealt with the influx of customers who had been waiting to place orders. Tesco said that it uses the system during peak periods.

The new issues led to an influx of complaints on Twitter from users who said they needed to book slots, or had imminent deliveries they needed to make amendments to.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in