Shell Energy website down, leaving customers unable to pay or check their bills
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Shell Energy’s website is down, leaving people unable to pay or check their bills.
Visitors to the firm’s website were not even shown an error page or other notification, but found themselves unable to access anything at all.
Shell Energy is owned and operated by parent company Shell and offers gas and electricity to homes in the UK. It also offers broadband services.
On Twitter, the company said it was aware of the problem and was “working hard to resolve” the issue. In another post it said it would be “back up and running shortly”.
In response, Twitter users noted that the outage had been lasting for some time, that the company was yet to give any indication of when it would be back online, and that they were relying on it for important tasks that Shell Energy requires of them, such as submitting up-to-date meter readings.
The outage comes amid spiralling fuel costs in the UK, which in turn has led to increasing frustration with energy suppliers.
As with much of the industry, parent company Shell has reported record profits over the last year.
That in turn has led to increasing criticism of energy firms, and a burgeoning “Don’t Pay” campaign that encourages customers to refuse to pay their increasing bills.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments