Netflix down: Streaming site stops working for thousands across the UK
Viewers appear to be met with an NSES-500 error message
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Netflix has stopped working properly, with fans complaining they are unable to watch films or TV shows.
According to DownDetector, which tracks online service outages, problems spiked around 11:00am.
Viewers appear to be met with an NSES-500 error message when trying to access the website, stopping them from connecting and streaming shows and movies.
The official Netflix support account has replied to numerous users, informing them that they are investigating the issue.
Netflix’s support page for the NSES-500 error message states: “If you get this error, it usually means that information stored in your browser needs to be refreshed. Follow the steps below to fix the problem.”
The website suggests refreshing the page using the reload icon next to the address bar, and trying to load Netflix again.
Some users have previously advised that trying the video streaming service on another browser also fixes the issue.
It is unclear if either of those methods currently provides a fix for the current problem; The Independent was unable to recreate it on its devices.
As well as in the UK, other countries including Norway, Belgium, and Romania are experiencing the issue, according to reports on DownDetector.
Netflix “said they are currently trying to resolve the issue as its their website that’s having the technical issues. we just have to wait”, one person on DownDetector wrote, adding that they said to “try and use it on a different device and it may work”.
Others report that the Netflix Android app
More follows...
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments