NatWest app went down for hours as customers vented frustration

Customers took to social media to express their outrage

Albert Toth
Sunday 10 November 2024 15:57 GMT
Comments
NatWest’s app has gone down
NatWest’s app has gone down (PA Wire)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

The NatWest banking app stopped working for several hours on Sunday, as thousands of customers reported issues accessing the service.

Mobile banking users had been unable to access their accounts, while the UK bank’s social media channels told them there was “no timescale for a resolution”.

The service was down for around four hours, from 7.30am to 11am.

A NatWest spokesperson said: “We are aware that some of our customers experienced difficulties accessing NatWest mobile banking this morning. The issue has been resolved and customers are now able to log in as normal. We apologise for any inconvenience caused.”

Reports of NatWest log-in failures have flooded tech help site Down Detector
Reports of NatWest log-in failures have flooded tech help site Down Detector (PA Archive)

Reports of log-in failures flooded the tech help site Down Detector from 8am, rising to more than 1,000 unhappy users.

The outage marks the second time this year that the mobile banking service went down. At the end of August, both Natwest and the Royal Bank of Scotland’s services crashed for a few hours.

Customers took to social media to complain, expressing outrage at being unable to manage their bank accounts. One user said: “Hi, NatWest app is down again. This is happening too frequently.”

Another added: “App not working… Get it sorted pronto NatWest. Also if down and has been for around 40 minutes, why have you failed to update the website?”

The bank responded with a back-up solution to unhappy customers: “If you need urgent access to your account you can try logging in to online banking on the website or calling the telephone team using the number on the back of your card.”

A recent service update from the bank advised customers that “routine maintenance” was due to take place between 2am and 6am on Sunday, meaning the mobile app “may be unavailable for periods during these times”.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in