Halifax and Lloyds online banking payments down: Customers experiencing problem transferring money

Andrew Griffin
Friday 20 July 2018 13:26 BST
Comments
A closed branch of Halifax Bank of Scotland (HBOS) is pictured in Birkenhead in north-west England, on October 15, 2008
A closed branch of Halifax Bank of Scotland (HBOS) is pictured in Birkenhead in north-west England, on October 15, 2008 (PAUL ELLIS/AFP/Getty Images)

Your support helps us to tell the story

As your White House correspondent, I ask the tough questions and seek the answers that matter.

Your support enables me to be in the room, pressing for transparency and accountability. Without your contributions, we wouldn't have the resources to challenge those in power.

Your donation makes it possible for us to keep doing this important work, keeping you informed every step of the way to the November election

Head shot of Andrew Feinberg

Andrew Feinberg

White House Correspondent

Halifax and Lloyds customers are being hit by major problems when they try to move their money.

Both banks report issues with their online banking services.

The problems appear to be with the faster payments system that is used across the UK to allow for quicker transfers.

Both banks wrote identical messages on their Twitter feeds to alert users to the issues.

"We are currently experiencing difficulties with Faster Payments and apologise for any inconvenience this may cause," they wrote. "We are working to fix this and will update you as soon as we can."

When customers attempt to make payments, they are shown a message saying that the transfer has failed to complete.

The faster payments system is intended to make payments go through straight away, rather than waiting days for them to clear, though it can take up to two hours.

It is used across the UK banking industry to improve the payments. Lloyds claimed the issue was affecting the entire system, though customers with other banks reported less of the issues.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in