Dixons Carphone hack: Millions of customers' details stolen in huge cyber attack
Hackers had access to people's personal information, the retailer said
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Dixons Carphone has been hit by a major cyber attack that has left millions of customers' details exposed.
The company has lost nearly 6 million customer bank card details and more than a million personal data records, it said.
The group said that, while 5.8 million of the payment cards targeted were protected by chip and pin, around 105,000 non-EU cards without chip and pin protection were compromised.
Dixons Carphone said relevant card companies had been notified, but added that there was no evidence of fraud on the cards as a result of the incident.
It added that its investigation had also found that hackers accessed non-financial personal data - such as name, address or email details - for 1.2 million customer records.
The group is contacting all those affected, but sought to assure customers it had no evidence that this had resulted in fraud at this stage.
It said it had called in cyber experts and added extra security to its systems following the breach, while also since calling in the police and relevant authorities.
Dixons Carphone chief executive Alex Baldock admitted the group had "fallen short" of its responsibility to protect customer data.
He said: "We are extremely disappointed and sorry for any upset this may cause.
"The protection of our data has to be at the heart of our business, and we've fallen short here.
"We've taken action to close off this unauthorised access and, though we have currently no evidence of fraud as a result of these incidents, we are taking this extremely seriously."
Additional reporting by agencies
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments