Tesco staff reduce blind woman to tears telling her to 'get guide dog out'
Guide dogs are exempt from rules banning dogs under UK Equality Act 2010
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.A blind woman burst into tears outside a Tesco supermarket after she had been illegally told off and "banned" from the store for taking in her guide dog.
Maya Makri was buying groceries with a friend in the Belsize Road branch, north London, on Monday when a cashier shouted over to her “pets are not allowed”.
Staff refused to acknowledge that Jemma the black Labrador was not just a pet, despite wearing a fluorescent high-viz jacket and harness labelled “guide dog”, Ms Makri said.
The student was defended by her friend and other customers but two additional cashiers are said to have joined in to agree that she would be banned from the store in future.
“A woman followed me all the way to South Hampstead station, just to say how terribly upset she was about what she had just witnessed and that this had to be challenged.”
It is against the law to refuse access to a guide dog as they are a mobility aid and are exempt from policies banning dogs under the UK Equality Act 2010.
A Tesco spokesman said: "This clearly should never have happened and we will contact Ms Makri directly to apologise.
“We do allow guide dogs in stores and have reminded colleagues of that. We also offer customers with guide dogs help with their shopping, if they would like assistance.”
More than 4,700 people rely on guide dogs nationwide for their everyday activities and cases of discrimination can be taken to the civil court with guidance from The Guide Dogs for the Blind Association.
Tesco customer services reportedly contacted Ms Makri to offer her a £20 voucher, however no one from the Swiss Cottage store had got in touch and she is still awaiting a reply from the company's equality department.
Ms Makri added on Twitter: "To clarify, I blame @Tesco, a multinational worth billions for not putting proper training in place, not the staff that are on minimum wage"
Jemma has been working for the Masters student of Central School of Speech and Drama for six years.
Visit www.guidedogs.org.uk for more information.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments