NatWest apologises after banking app goes down
NatWest said it has fixed the issue which impacted NatWest and RBS banking services.
Your support helps us to tell the story
As your White House correspondent, I ask the tough questions and seek the answers that matter.
Your support enables me to be in the room, pressing for transparency and accountability. Without your contributions, we wouldn't have the resources to challenge those in power.
Your donation makes it possible for us to keep doing this important work, keeping you informed every step of the way to the November election
Andrew Feinberg
White House Correspondent
NatWest has apologised after an issue meant customers were unable to use the bank’s mobile app to access accounts or make payments on Friday morning.
It said the problems have since been fixed.
The banking group said its NatWest and Royal Bank of Scotland mobile apps were affected by the technical issue.
Customers said on social media early on Friday that the app was showing an error and logging them out.
Hundreds of NatWest and RBS users reported the problem on Friday, according to the Down Detector website.
The payment issue came on the last working day of the month when many people get paid by their employers.
A NatWest spokesman said: “Some customers experienced difficulty in making payments via the mobile app this morning.
“This has been resolved and customers can make payments as normal.
“We’re sorry for any inconvenience caused.”
Subscribe to Independent Premium to bookmark this article
Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.