Passengers face 48-hour delay and Christmas Day arrival at Heathrow

Clare Kennett from West Sussex described the frustration of the long wait she and other passengers had to endure.

A London-bound Qantas plane made an emergency landing in Azerbaijan and passengers have endured a 48-hour delay to their journey (Steve Parsons/PA) (PA Archive)

Airplane passengers and crew set to arrive in London on Christmas morning after a 48-hour flight delay employed “a bit of Dunkirk spirit” as they coped with an emergency landing in Azerbaijan.

The Qantas flight from Singapore to London Heathrow had been due to land shortly after 6am on December 23, but stopped in Baku due to a warning light indicating a possible fire in the cargo hold.

Clare Kennett from West Sussex described the frustration of the long wait she and other passengers had to endure, but said the captain had done the right thing in making a diversion to land elsewhere and get the plane checked out.

Even the captain was out with the flight deck crew helping with the passports and getting the visas organised. So it really was a bit of Dunkirk spirit

Clare Kennett

The 63-year-old former IT consultant-turned-chilli farmer praised the Qantas crew, but said information had been lacking from the company in the early stages of the delay.

She said passengers spent hours at Baku airport awaiting visas so they could go to a hotel, and were also left wondering about the wait for a relief plane to take them to London.

Ms Kennett, who had enjoyed a three-week holiday which involved surprising her sister in Melbourne for her birthday, said they were left with “no explanation” as to what was going on for a period of time at the hotel, adding that there were “a lot of people very upset”.

She told the PA news agency: “Qantas as a company have just sent short factual emails which appears very cold at Xmas.

“We were all very frustrated by the 10 or 11 hours that a lot of people spent at the airport. The crew were great. They gave us food, were talking to us, they were playing with the kids and just trying to make light of the situation. They were really good.

“And even the captain was out with the flight deck crew helping with the passports and getting the visas organised. So it really was a bit of Dunkirk spirit.

“But yeah, it just took so long and everyone was really tired.”

A representative from Qantas was eventually sent to the hotel from Sydney to explain that the delay of the relief plane getting to them was due to permissions for the flight path to Baku, and the delayed departure was due to the curfew cut-off time at Heathrow.

She said: “The reason why the rescue flight took so long to get here and therefore missed its window at Heathrow was because of the machinations of trying to get approvals to fly in a direct route from Sydney to here (Baku).”

Ms Kennett said she had sympathy for people who were due to get connecting flights onward from London, and was grateful she was not too badly affected.

The replacement plane is due to land at Heathrow early on Christmas Day morning, she said.

“I’ve missed out on a few events, Christmas Eve night raffle at the pub – I’ll do it next year,” she laughed.

“I’m just going to head home – my husband’s picking me up – home to my dog.”

She said passengers had not been told officially whether the warning light indicating a possible fire was simply a faulty indicator, but that she had heard no smoke was detected in the cargo hold.

Qantas has been contacted for comment.