NHS using one in 10 of world's pagers despite fears over outdated technology, figures show
Critics said the service, which was designed in the 1940s, is a ‘blunt instrument’ for communication
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.The NHS has more than one in 10 of the world’s pagers in use at a cost of £6.6million a year – despite the availability of modern technology at half the price, figures show.
Doctors, nurses and other workers in hospitals such as paramedics use the ageing devices – which were invented in the 1940s - to communicate with each other.
Critics described the pager as a “blunt instrument” and said the bleep the devices give off do not give the user any sense of “urgent priority” to answer the incoming message.
They also said more modern ways for staff to contact each other – such as apps on smartphones – would cost health chiefs £2.7m a year - half the price of the system in use.
There are some 130,000 of the pagers in use across 141 hospitals, according to a response to a Freedom of Information request by technology company CommonTime.
Rowan Pritchard Jones, chief clinical information officer at the St Helens and Knowsley teaching hospitals NHS trust, said: “Pagers represent 20th-century technology and are a blunt instrument for communication.
“Apart from a ‘fast bleep’, doctors have no sense of the urgency or priority of a call, end up writing down messages that can be lost, and often find a telephone number engaged when they do answer it.”
Chloe Westley, Campaign Manager at the TaxPayers' Alliance, told The Independent: "Taxpayers will wonder why the NHS is spending millions on outdated technology, especially at a time when savings need to be made.
“The public sector should embrace innovation as new technologies can improve services and save money.”
But Geoff Hall, of the Informatics Leeds Cancer Centre, defended the use of the devices in the NHS.
He said: “Pagers seem like old technology, but they still exist purely for their inherent high levels of resilience. They are simple to use, i.e. calls can be pushed out by ringing one number, there is an audit trail, the device is easy to carry, and the battery lasts months, not hours.
“They do only one task, but they do it well. They provide a last line of defence”.
The study by CommonTime found that there are 591 pagers in use on average in hospitals. Only one in three hospitals said they never use the archaic technology.
Only two operators in Britain provide the network for pagers. Vodafone said earlier this year it will be selling off its platform for the devices.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments