New 999 text service

Friday 27 May 2011 00:00 BST

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Texting the emergency services rather than dialling 999 could become commonplace after a successful pilot scheme by Ofcom.

The switch to a permanent scheme, after a two-year trial with 14,500 users, is designed to help those with hearing and speech impediments who have difficulty explaining the details of emergencies over the phone.

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