USAir recruits 1,000 as business surges
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.USAIR, British Airways' transatlantic partner, will recruit 1,000 staff to cope with new business, despite a projected loss of more than dollars 200m during the first quarter.
Interest in USAir's discount fares has caused a near- 50 per cent increase in customer calls since January, swamping reservations agents and causing 'unacceptable telephone hold times', a spokesman said.
The airline needs more people answering telephones if it is to preserve its market share in the face of tough competition from Southwest and Continental Airlines.
Last year, USAir made 2,500 customer service agents redundant, and continues to struggle with higher manning levels than many competitors. But 800 of the 1,000 jobs will be part-time 'off-airport' booking agents who will not be trade union members, and thus not covered by the no-redundancy agreements that protect USAir flight crews and aircraft ground workers.
British Airways last month suspended plans to more than double its dollars 400m investment in USAir because of its continuing losses. Passenger traffic at USAir, however, rose 14 per cent last month over a year ago, and the airline has been negotiating with union workers to bring down costs.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments