Consumers bemoan home phone service
Your support helps us to tell the story
This election is still a dead heat, according to most polls. In a fight with such wafer-thin margins, we need reporters on the ground talking to the people Trump and Harris are courting. Your support allows us to keep sending journalists to the story.
The Independent is trusted by 27 million Americans from across the entire political spectrum every month. Unlike many other quality news outlets, we choose not to lock you out of our reporting and analysis with paywalls. But quality journalism must still be paid for.
Help us keep bring these critical stories to light. Your support makes all the difference.
Consumer satisfaction with phone companies has plummeted to an all-time low, the price- comparison website uSwitch.com has said.
BT, which has 10 million customers, is now the UK's least popular home-phone company, with a third of users saying they are displeased.
This is the first time BT has finished bottom of the annual uSwitch customer-service survey, in which 12,000 people took part. It was criticised for high charges and poor complaints handling. Sky was named the best provider, with eight in 10 customers saying they were happy with the service. It was closely followed by TalkTalk and Tiscali.
Tim Wolfenden at uSwitch said relatively new entrants to the market were "outperforming the traditional incumbents".
Overall, though, he added that millions of people feel let down. "Many loyal home-phone customers now pay more for a service which, they believe, has declined. On top of the recent hikes to line rental and other charges, 13 million customers are being stung by additional fees for paying by methods other than direct debit."
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments