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Your support makes all the difference.One of Europe's largest computer companies has launched an IT package designed to transform the lives of panicky technophobes.
The Edge, produced by ICL Sorbus, includes a personal computer, pre-loaded software and a 24-hour interactive helpdesk linked by modem to users. Helpdesk staff will be able to take control of a customer's PC and give instructions on how to solve software problems. David Palk, managing director of ICL Sorbus UK, says: "Service has become the key. The PC hardware is really becoming secondary."
According to ICL research, both business and residential customers want "hassle-free" computing and are prepared to pay for it. The Edge costs between £125 and £200 a month for businesses, depending on equipment and software, and includes regular updating as new software comes on the market. Residential customers pay up to £300 a month, but they would own the equipment outright at the end of three years.
Customers choose between a Panasonic laptop and a Fujitsu ICL desktop computer. CD-Rom, fax modem and printer are all standard. A range of software and full Internet access is also included.
The service will be introduced in London initially and elsewhere in the UK within 12 months.
Details: 0345 669933
Mathew Horsman
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