I work in room service at a 5-star hotel — here's why I love my job despite its challenges

'No matter how tired I may be at the end of the day'

Brittany Kriegstein
Monday 11 July 2016 13:58 BST
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Every job comes with its challenges.

No matter how much you love your work, there will be times when you struggle. You will have pet peeves and least favorite tasks — that's just life.

Having said that, I love my job in the room-service department of a five-red-star hotel, but it's not always easy.

Early mornings, overtime shifts, and the mammoth task of restocking 144 mini bars are a few of the difficulties that come with my name badge and apron.

The reason I continue to work there, though, is because the positives of my job far outweigh the negatives. Actually, I would never have been hired in the first place if I wasn't enthusiastic about the position: If you work at a five-star hotel, you have to be passionate about serving people. If you're not, you don't make the cut.

So here are some of my favorite things about my job. They definitely make up for the things I don't like about it.

Making people happy is awesome.

Since hotels have a better sense of occupancy by that point, they are more likely to offer upgrades that are still available.
Since hotels have a better sense of occupancy by that point, they are more likely to offer upgrades that are still available. (Monkey Business Images/REX/Shutterstock)

You don't get a room-service job at a five-star hotel if you don't like making people happy. We live to delight our guests — whether that means helping put together a surprise engagement party, or bringing up some extra fresh pastries for a family with kids. Even if I'm presented with a challenging task, the appreciation I get from our guests at the end is well worth it.

Meeting celebrities is a major perk.

I can't name any names, but let's just say that some very important people have stayed at the hotel during my few months working there. From sports stars to pop singers to political figures, it's pretty cool — and totally nerve-racking — to bring up their breakfast omelets. Thankfully, I haven't spilled anything on anyone. Yet.

I can set the table to a five-star standard.

Maybe it's not the most useful everyday skill, but if I ever have a five-star soiree of my own, I'll be prepared. There's a lot more involved than putting the forks on the left and the knives on the right. Try multiple forks and knives for multiple courses, several glasses of different shapes and sizes, spoons, coffee mugs, intricately folded napkins and coasters engraved with our own hotel emblem.

Room service is really a team.

A hotel maid cleans a room
A hotel maid cleans a room (Getty)

We're from all over the world and all different walks of life, but our main goal — to provide the best service possible at the highest of standards — brings us together. We really try to look out for each other and work as a unit, because teamwork is the most efficient way to complete tasks well.

I'm learning key people skills.

Interacting with people is one of the most important aspects of my job, and I believe that it's incredibly valuable. Although some guests can be unpleasant at times, learning how to respond with poise and graciousness is a crucial skill. On the flip side, handling compliments with tact and humility is equally essential.

I get to talk to guests from all over the world.

Serving guests from other countries allows me to travel without ever leaving the hotel. I've heard lots of accents and languages, and one of my favorite things to do is to try to predict where people are from before they tell me. Catering to their preferences and requests is also a lesson in cultural differences and expectations.

Hotel discounts are the best.

Bath-time at the Padstow Townhouse
Bath-time at the Padstow Townhouse

From rooms at half price and 20% off meals at the hotel's restaurant to use of the high-tech spa and beyond, our employee perks are hard to beat. A lot of staff members will bring their families for lunch or dinner, and it's really nice to see them relaxing and being served for a change.

I actually make a difference.​

This is probably my favorite thing about my job — I make a visible difference every single day. Whether I'm delivering a last-minute breakfast order to hungry guests, welcoming returning visitors with champagne and canapés, or simply offering a smile in the hallways, I'm partly responsible for making sure that their stay is as fabulous as can be.

No matter how tired I may be at the end of the day, I know that I'm an important cog in the big machine that keeps the hotel running — and that's satisfying enough to keep me coming back.

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