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Delivery drivers are using missed delivery notes to avoid dropping off packages over the busy festive period, a new survey has found.
A quick scour of Twitter is likely to reveal a torrent of complaints from angry online shoppers who have received “sorry we missed you” notes, despite the fact they were at home waiting for their parcel.
Now, a study by consumer group Which? has confirmed that nine per cent of people were in fact given missed delivery notes last Christmas , when no attempt was made by the driver in the first place.
In fact, of the 2,095 people surveyed during last year’s festive period, more than half – 58 per cent – had experienced some sort of issue with online deliveries.
Even when the packages did get delivered, many were often found in strange places.
The research found that seven per cent of people reported finding their parcels in an outside bin, four per cent said it had been chucked over a hedge or fence, and 13 per cent reported that it had been left with a neighbour without their consent.
One customer said that their delivery was “dumped in my recycling bin and in my neighbour’s shed.”
Another described how their delivery “had been left with a neighbour that I don’t get on with so was awkward when I had to collect it”, while one shopper revealed that after a parcel was thrown over the fence, their “dog found it and was running around with it. Luckily he was spotted and the item removed before he buried it!”.
Despite these complications, online shopping during the Christmas period remains a popular option with nine in ten people opting to buy at least one item online and 51 per cent buying five items or more.
The 20 best Christmas films - rankedShow all 20 1 /20The 20 best Christmas films - ranked The 20 best Christmas films - ranked 20. The Santa Clause (1994) When Tim Allen’s Scott Calvin accidentally kills Santa Claus (a nice, light-hearted beginning to a family film) he is expected to take his place. He refuses at first – but when his hair turns white, a beard and belly grow overnight, and children start approaching him with their wish lists, he reluctantly takes the mantle. It’s weirder and darker than it has any right to be, but it’s enjoyable to watch.
Buena Vista Pictures
The 20 best Christmas films - ranked 19. The Apartment (1960) When writer and director Billy Wilder first watched Brief Encounter, in which two people use a friend’s house to consummate an affair, he wrote in his notebook: “What about the poor schnook who has to crawl into the still-warm bed of the lovers?” The result of that scribble is The Apartment, a film that, with its farcical but well-wrought premise and career-best performances from Jack Lemmon and Shirley MacLaine, never puts a foot wrong.
Rex
The 20 best Christmas films - ranked 18. Miracle on 34th Street (1994) Whether you consider this film a heart-warming gem or an insult to the 1947 original might depend on which version you grew up with – but it’s hard to argue with the performances of Richard Attenborough as Kris Kringle, and Mara Wilson as the precociously cynical Dorey.
20th Century Fox
The 20 best Christmas films - ranked 17. The Holiday (2006) Film trailer editor Amanda (Cameron Diaz) and wedding columnist Iris (Kate Winslet) exchange homes over Christmas in an attempt to escape their terrible love lives. This Nancy Meyers classic is as predictable as its fake movie trailers, but it’s warm and witty, with a strange but sweet subplot involving an Oscar-winning nonagenarian.
Universal Pictures
The 20 best Christmas films - ranked 16. Rare Exports: A Christmas Tale (2010) A bizarre and macabre Santa Claus origin story, this Finnish fantasy horror follows a group of Lapland natives who stumble upon the secret of Father Christmas. To say that he’s not the cuddly, benevolent gift-giver we know and love would be an understatement. To say any more would be to spoil the twisted fun.
Kinology
The 20 best Christmas films - ranked 15. Happy Christmas (2014) This low-budget, entirely improvised film from “mumblecore” actor-director Joe Swanberg is an understated and underrated gem. Anna Kendrick is typically charismatic as an irresponsible twenty-something who crashes, uninvited, back into the life of her older brother Jeff (Swanberg), but the film’s secret weapon is a brilliantly nuanced performance from Melanie Lynskey
Magnolia Pictures
The 20 best Christmas films - ranked 14. White Christmas (1954) Featuring a reimagined version of the title song, which Bing Crosby introduced in Holiday Inn over a decade earlier, White Christmas was intended to reunite Crosby with Fred Astaire for their third Irving Berlin showcase musical. Astaire declined the project, and eventually Danny Kaye starred instead, as an aspiring entertainer alongside Crosby. The resulting film was a box office smash and a subsequent classic. Astaire missed out.
Rex
The 20 best Christmas films - ranked 13. Die Hard (1988) Whatever side you’re on in the infernal debate over whether it’s actually a Christmas movie (Bruce Willis thinks not), it's hard to deny that Die Hard is a perfect action movie. That it takes place on Christmas Eve, and features lines like, “Now I have a machine gun, ho-ho-ho”, makes it ideal holiday viewing too – particularly if you’re a little sick of festive slush.
Moviestore/Rex
The 20 best Christmas films - ranked 12. The Bishop’s Wife (1947) Based on Robert Nathan’s 1928 novel, The Bishop’s Wife stars Cary Grant as perhaps the most charming angel to ever grace the silver screen. Taking on human form in order to help a struggling bishop (David Niven) and his fractured marriage, Grant’s Dudley accidentally falls in love with the eponymous Julia (Loretta Young). He’s an angel, though, not a homewrecker, and all is well come Christmas Eve.
Rex
The 20 best Christmas films - ranked 11. A Christmas Carol (1999) There have been about a hundred screen adaptations of Charles Dickens’s iconic novella, which sees a penny-pinching miser change his ways after encountering the ghosts of his Christmas past, present and future. Though this made-for-television film is far from the most famous reimagining, it is one of the best – thanks in no small part to perfectly pitched performances from Patrick Stewart and Richard E Grant.
RHI Entertainment
The 20 best Christmas films - ranked 10. Meet Me in St. Louis (1944) Sick of playing juvenile roles, Judy Garland nearly turned down her role as the lovesick Esther Smith in this musical comedy. When she finally agreed to do it, the production was marred by her erratic behaviour – she would regularly turn up to set hours late, or not turn up at all. “It was some years later before I really knew what she’d been going through,” her co-star Mary Astor later said, alluding to Garland’s struggles with mental health issues and addiction – but you’d never know any of that watching this warm, charming film. It’s also responsible for one of the best Christmas songs ever made: “Have Yourself a Merry Little Christmas”.
Rex
The 20 best Christmas films - ranked 9. Home Alone 2 Lost in New York (1992): It is a truth universally acknowledged that the Home Alone franchise went on for three films too long – but this first sequel is surprisingly wonderful. Sure, it follows almost the exact same formula as the original, and simply relocates to the Big Apple, but with a formula this good, and with Macaulay Culkin still on board (he wisely bowed out after this one), it’s hard to complain. If you’re after festive cheer, though, you might want to fast forward through Donald Trump’s brief cameo.
20th Century Fox
The 20 best Christmas films - ranked 8. Carol (2015) When it comes to Christmas films, there is no shortage of love and romance – but it’s all overwhelmingly straight. Even Love Actually filmed a queer storyline among its 524 interweaving plots, before deciding it should be cut from the film, leaving that “Colin goes to America” abomination intact. And so Todd Haynes’s Carol, a beautifully shot adaptation of Patricia Highsmith’s 1952 novel in which department store worker Therese (Rooney Mara) falls in love with a mysterious older woman (Cate Blanchett) in the run up to Christmas, is a welcome break from heteronorm-nativity.
StudioCanal
The 20 best Christmas films - ranked 7. Love Actually (2003) We’ve all read that Jezebel article by now, and know that Love Actually is flawed as hell. But there is far too much to enjoy in this ensemble romcom to write it off – namely Emma Thompson’s extraordinary, rightly revered performance as the wronged wife of Alan Rickman.
Rex
The 20 best Christmas films - ranked 6. Gremlins (1984) There are three simple rules to keep a gremlin from wreaking havoc: don’t expose it to the light, don’t get it wet, and never feed it after midnight. Naturally, over the course of this Christmas comedy horror, all three of those rules are broken. The ensuing chaos makes for riotous viewing.
Warner Bros
The 20 best Christmas films - ranked 5. The Muppet Christmas Carol (1992) Who’s have thought that one of the best interpretations of Charles Dickens’s festive fable would come courtesy of a bunch of wise-cracking puppets? In his role as Ebeneezer Scrooge, Michael Caine vowed to act “like I’m working with the Royal Shakespeare Company”, whatever ridiculous antics were happening around him. His tactic worked.
Buena Vista Pictures
The 20 best Christmas films - ranked 4. The Snowman (1982) Though this beautiful, wordless animation is not widely known outside the UK – it was first broadcast on the then fledgling Channel 4 in 1982 and then annually ever since – it is well worth 26 minutes of anyone’s time. Revolving around a young boy and a snowman come to life (a little like Jack Frost, except not terrible), the film ends with a breathtaking flourish, as the pair fly over England’s snowy plains to the melancholy strains of “Walking in the Air".
Channel 4
The 20 best Christmas films - ranked 3. Elf (2003) This fish-out-of-water tale, in which one of Santa’s elves (Will Ferrell) discovers that he’s actually a human and sets out to New York to find his father, could have been supremely annoying if it weren’t for Ferrell’s absolute commitment to his ludicrous role. Bolstered by strong performances from James Caan, Mary Steenburgen and Zooey Deschanel, Elf manages to be both self-aware and defiantly uncynical.
Rex
The 20 best Christmas films - ranked 2. Home Alone (1990) After revelling for a while in every child’s ill-thought-out fantasy – “I made my family disappear,” says Macaulay Culkin’s Kevin when his family accidentally leave on holiday without him – Home Alone then promptly changes tack, inserting two grimy burglars into the mix. Cue some of the most inventive, and surprisingly violent, self-defence techniques you’ve ever seen.
20th Century Fox
The 20 best Christmas films - ranked 1. It’s a Wonderful Life (1946) Admittedly, for about 120 of this film’s 130-minute running time, it’s really not a wonderful life at all. In fact, this tale of a down-on-his-luck bank clerk (James Stewart) driven to the brink of suicide, before a trainee angel shows him what the world would have been like without him (spoiler: much worse), is deeply emotionally draining. But it’s also warm, funny, timeless, life-affirming, and a deserved classic.
National Telefilm Associates
Alex Neill, Which? managing director of home products and services, said: “Problems with our deliveries really can be a nightmare before Christmas, causing added stress at a busy time of year.
”If you face a delivery issue, remember that you have rights and should contact the retailer as soon as possible to have your problem solved.“
The consumer group has also issued a reminder to those ordering online that they are protected under consumer guidance law.
If a parcel fails to turn up, you should complain to the retailer first.
Then, if the retailer fails to put the situation right and get your order delivered within a reasonable time, you are entitled to a full refund.
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