Why are easyJet taking so long to reimburse me?
Simon Calder answers your questions on flight cancellations and passengers’ rights
Q Five weeks ago my easyJet flight to Milan was cancelled at less than five hours’ notice. It was the first day of the school holidays, so flights were jam-packed and nothing was available on easyJet for days. I called them and pointed out they were obliged to fly me on any available airline; they agreed that but said I had to pay myself and they would then look at my claim.
I forked out £650 for British Airways flights. Since then easyJet has paid me the £220 statutory compensation for the cancellation, but has yet to reimburse the BA tickets. Isn’t there a deadline for easyJet to reply to my claim – and shouldn’t easyJet have paid for the replacement flight in the first place?
Jo E
Subscribe to Independent Premium to bookmark this article
Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies