Train firms ‘failing dismally’ to help families with young children – report
The Campaign for Family-Friendly Trains assessed operators on factors such as the availability of dedicated space for unfolded pushchairs.
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Rail companies are “failing dismally” to help families with young children travel, according to a new report.
Only five operators in Britain scored more than two out of eight points in analysis by the Campaign for Family-Friendly Trains.
Thirteen firms were assessed on factors such as the availability of dedicated space for unfolded pushchairs, step-free access, baby changing facilities and information for families.
The lowest totals were awarded to Avanti West Coast, CrossCountry, Grand Central and ScotRail, with one point each.
TfL Rail – which will be rebranded the Elizabeth line from May 24 – earned the highest score with 3.5 points.
Ten operators such as Great Western Railway, Northern and TransPennine Express failed to respond to requests for information, which the Campaign for Family-Friendly Trains suggested shows they have “little concern for the issues”.
The group wants trains to have areas for unfolded pushchairs to help passengers travelling with young children.
It claims uncertainty over the availability of these spaces is “frequently cited by parents as a barrier to train travel”.
A large contingent are effectively excluded
No operator was found to have a dedicated area for unfolded pushchairs.
Campaigners also want rail firms to make it easier for passengers to get on and off trains, and obtain information relevant to families.
The report concluded: “Overall, train operating companies across the UK are failing dismally to support families with young children.”
Alice Delemare Tangpuori, a spokeswoman for the group, claimed the findings will “come as no surprise” to many parents who have travelled with young children on trains.
She said the railways should “be open to all” and it is “unacceptable that a large contingent are effectively excluded”.
She went on: “We hope this annual scorecard encourages train operating companies to continue to go the distance for families travelling on their services.
“As leisure and discretionary travel becomes more important for the railways, creating family-friendly trains must be a priority route to attract more passengers.”
Jacqueline Starr, chief executive of the Rail Delivery Group, which represents operators, insisted the industry wants “everyone to be able to benefit from travelling by train”.
She added: “We value Campaign for Family-Friendly Trains’ feedback and are in frequent conversation with them and with Government officials.
“We want to make the railway more accessible to all and we’re reviewing what changes we could make in the short term to improve journeys for families.”