Royal Mail hit by cyber attack as export service suffers ‘severe disruption’
A statement said it was temporarily unable to despatch export items
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Royal Mail is experiencing “severe service disruption” to its international export services following a cyber incident, the company has announced.
A statement said it was temporarily unable to despatch export items including letters and parcels to overseas destinations.
Royal Mail said: “We have asked customers temporarily to stop submitting any export items into the network while we work hard to resolve the issue.
“Some customers may experience delay or disruption to items already shipped for export.
We have reported the incident to our regulators and the relevant security authorities
“Our import operations continue to perform a full service with some minor delays.
“Our teams are working around the clock to resolve this disruption and we will update customers as soon as we have more information.
“We immediately launched an investigation into the incident and we are working with external experts.
“We have reported the incident to our regulators and the relevant security authorities.
“We would like to sincerely apologise to impacted customers for any disruption this incident may be causing.”