John Lewis releases early hint of Christmas ad with new campaign

The ad features archive footage and focuses on a single store window changing over a century as it is dressed with products through the decades.

Josie Clarke
Thursday 19 September 2024 01:05 BST
A still from the new John Lewis ad, the first in a three-part campaign (John Lewis/PA)
A still from the new John Lewis ad, the first in a three-part campaign (John Lewis/PA)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

John Lewis has released an early hint of its Christmas ad with a new campaign centred on its recently revived Never Knowingly Undersold price pledge.

The “through the decades” TV advert is the first in a three-part campaign for the all-important retail ‘golden quarter’, which will culminate with the department store’s highly anticipated Christmas spot.

The first ad features archive footage and focuses on a single store window changing over a century as it is dressed and redressed with products such as fashions of the roaring 1920s and a toaster so innovative that that it took centre stage in 1925.

Scenes are also shown during the outbreak of the Second World War, when the retailer’s Oxford Street store – the first John Lewis – provided a temporary war bunker and was hit during the Blitz on September 18, 84 years ago.

The window recreates the swinging 60s and the 1980s Lycra fitness craze before arriving in the present day with high-tech LED anti-ageing face masks.

The end of the ad features the Never Knowingly Undersold pledge, which began in 1925, reinstated on the shop window.

The ad’s soundtrack, a version of Paul Simon’s I Know What I Know, is sung by Laura Mvula, while Bafta-winning actress Samantha Morton provides the voiceover.

John Lewis brought back the pledge on September 9 in a major U-turn after ditching the commitment two years ago over concerns it was less relevant to shoppers.

The retailer said sales had “increased significantly” since the pledge’s re-launch, and organic visits to johnlewis.com – or those that are unpaid via search engines – had increased by more than 50,000 a day.

John Lewis customer director Charlotte Lock said: “We’ve looked to our heritage to inform our refreshed value promise to customers, making it relevant for today by matching not only high street retailers but also online competitors – and we are backing it with the biggest marketing campaign in our history.

“We have drawn on our archives and are literally depicting a window on Britain, showing the changing trends and events over the past century.”

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in