Greggs stores forced to close as technical issue halts payments

Outlets in cities including London, Manchester, Cardiff and Glasgow have reportedly been affected on Wednesday morning.

Piers Mucklejohn
Wednesday 20 March 2024 16:44 GMT
A sign in a Greggs shop in Chelmsford, Essex (Sam Russell/PA)
A sign in a Greggs shop in Chelmsford, Essex (Sam Russell/PA) (PA Wire)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

Greggs stores across the UK have been hit by technical issues preventing them from accepting payments, forcing some to close.

IT outages affected the bakery chain’s branches on Wednesday morning, causing some to put up temporary “closed” notices on their doors.

Others asked customers to place orders outside using the Greggs mobile app before food could be given to them.

Stores in cities including London, Manchester, Cardiff and Glasgow have reportedly been affected, with customers unable to purchase items.

On social media, some customers said their local chain was only able to accept cash payments, with others complaining that payments could not be made at all.

A Greggs spokesperson said: “We are currently experiencing issues accepting payments in our shops.

“We are working to resolve this as soon as possible.”

One City of London shop taped a makeshift sign to its door, telling customers: “We currently have an issue with our tills which means we can’t take cash or card payments right now.”

The Ludgate Hill shop sign was headed: “Oh Crumbs!”

On Saturday, outages to payment systems prevented Sainsbury’s stores across the country from accepting contactless card payments and issuing home deliveries, while Tesco was also hit by technical issues which meant it had to cancel some online orders that were due for delivery.

On Friday, McDonald’s suffered a “global technology system outage” which the fast-food chain said had not been directly “caused by a cybersecurity event”.

Greggs operates more than 2,450 shops across the UK.

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in