Customer who left bad restaurant review gets roasted by chef over ‘undiscerning palate’
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Your support makes all the difference.Dealing with critical reviews online is the bane of most restaurant owners today.
All it takes is one less than favourable review on Trip Advisor, Yelp or Google to see your overall rating plummet.
But sometimes these negative comments from customers aren’t always justified - especially if turns out their entire meal was complimentary.
One such customer, who remains anonymous, ordered what they thought was a goat’s cheese omelette. But it later transpired that the omelette was made from a much more expensive Gruyere cheese instead.
According to the chef, after the customer complained that the omelette did not contain goat’s cheese, they were given the entire meal for free.
But that didn’t stop the customer from taking to Yelp to write a scathing review of the restaurant.
They wrote:
But their review backfired badly after the chef, who made the omelette, replied to the customer. (The chef's original comment was not anonymous, but their details have been redacted since the post was uploaded to Imgur.)
After recounting the story of how the customer was completely reimbursed for the meal, they made some cutting remarks about the customer’s culinary palate.
They wrote:
They added:
People on Imigur were quick to side with the chef.
One person wrote:
Another commented:
Ouch.
More: Customer who left a bad restaurant review shamed after owner remembers her and responds