‘Fragmented and outdated’ welfare systems should be torn up – tech firm
Welfare technology business We Are Digital has formed an ‘impact council’ to seek improvements in the sector.
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.The Government and big businesses should tear up the “fragmented, outdated and siloed” models involved in the current welfare system, according to bosses at We Are Digital.
The welfare technology business has formed an “impact council” including executives from Virgin Money, Lloyds Banking Group and NHS, to seek improvements to the current systems.
The body includes more than 40 senior executives and academics.
We Are Digital said the council is seeking to improve how people in need can access debt advice, housing assistance, or learn online skills.
The company claimed that the current system is costing “millions” more than needed, suggesting that the current system needs to become more streamlined, with services coming “under one roof”.
Matthew Adam, founder and CEO of We Are Digital, said: “This is not something that everyone wants to hear, but the system designed to help people in need is itself in need of critical help, and that means modernisation and disruption.
This is not a comfortable conversation to have, but it needs to be had
“The lack of a joined-up service means that not only are people losing out, but this outdated and siloed system is costing millions of pounds more than it should.
“The system is fragmented, but it can be saved if everyone is committed to it.”
We Are Digital recently received 6.6 million dollars (£5.2 million) in funding from private equity fund Impact Partners.
Mark Thompson, chair of the council, said: “This is not a comfortable conversation to have, but it needs to be had, and we have to design it together.
“The Impact Council is for exactly this reason. Those in need are not being supported in the way anyone would like.
“The We Are Digital model has shown that millions of pounds can be saved at the same time as driving better outcomes for those most in need, but it does require the support of those that want to change the status quo.”