I was absolutely astounded to read your article that the NHS is unable to send letters out in any language except English.
I have worked in many councils where people often don’t have good enough English skills. In those places, staff can book interpreters in pretty much any language and can have conversations over the phone, or interpreters can come out for a face-to-face visit. As well as that, letters can be sent out to people in any language.
I just find it unbelievable that this is not routinely available to people in the NHS.
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