Travel question: How much compensation can I expect after nightmare luggage delay?

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The general rule is that claims should be reasonable (Getty/iStock)

Q My luggage was delayed for the first half of a one-week holiday. It contained clothing, toiletries and medication. A relaxing all-inclusive holiday turned into a frantic expedition. I spent those three and a half days shopping for clothes and finding a hospital to issue my medication. The travel company has offered £100 as maximum compensation. I find the amount insulting. What do you think?

Julie M

A What a frustrating experience, and sadly one which will be repeated many times this summer. First, the compensation. There is no stipulated amount for the expenses involved after luggage is delayed, but the general rule is that claims should be reasonable. For replacement clothes and toiletries, a figure of about £200 may be appropriate – but the airline may argue that you will be able to use the items again and therefore a partial refund is appropriate.