Barclays ranked UK’s worst bank for the third time in a row
Barclays has been ranked as the worst current account provider for the third time running.
Your support helps us to tell the story
This election is still a dead heat, according to most polls. In a fight with such wafer-thin margins, we need reporters on the ground talking to the people Trump and Harris are courting. Your support allows us to keep sending journalists to the story.
The Independent is trusted by 27 million Americans from across the entire political spectrum every month. Unlike many other quality news outlets, we choose not to lock you out of our reporting and analysis with paywalls. But quality journalism must still be paid for.
Help us keep bring these critical stories to light. Your support makes all the difference.
A survey by MoneySavingExpert.com found that 20 per cent of bank customers rated the service as poor (up from 18 per cent in February). While 42 per cent described the account as ‘ok’ and only 38 per cent thought that it was ‘great’.
First Direct topped poll with a glowing feedback after 92 per cent of its customer rated its services as ‘great’ and only 1 per cent said it was poor.
Barclays was not the only one with bad rating. NatWest and Royal Bank of Scotland both part of the RBS group performed fell from ninth to tenth and from eleventh to twelfth ranks respectively.
"Our index shows once again the strength of First Direct's service. However, the bottom of the pile is dominated by many high street banks. This should be seen as a stark warning that they risk losing customers if they don't raise their game,” Guy Anker, managing editor at MoneySavingExpert.com says.
More than 9,000 people took part in the survey carried out twice a year since 2008.
Here is the table of bank current account customer services ratings from best to worst:
1. First Direct
2. Santander
3. Nationwide
4. Smile and Co-op
5. Halifax
6. TSB
7. Bank of Scotland
8. HSBC
9. Lloyds Bank
10. NatWest
11. Clydesdale & Yorkshire
12. Royal Bank of Scotland
13. Barclays
Subscribe to Independent Premium to bookmark this article
Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments