Can I get cash back if I cancel my flight with British Airways?

Simon Calder answers your questions on flight vouchers, compensation rules and getting home amid the coronavirus pandemic

Ministers have warned against non-essential travel (Getty)

Q I am due to fly to South Africa on 31 March with British Airways. I can’t get through on the phone and no reply on Twitter. When I go in to “Manage My Booking” to try to cancel or get a voucher I only get the voucher option. Could you please let me know what I’m entitled to?

JLK

A I am not sure whether you are flying to Cape Town or Johannesburg, but at present both flights are scheduled to be operating normally from Heathrow on 31 March. British Airways is still selling tickets for both departures, at what would normally be a very reasonable one-way fare of under £500.