Third of Britons still prefer to do banking in person, survey finds

People would rather visit a bank branch to seek human advice as cost pressures mount, a survey found.

A third of people in the UK would rather do all their banking in person, a survey has found (Matt Crossick/ PA) (PA Archive)

A third of people in the UK would rather do all their banking in person, a survey has found, amid a swathe of new branch closures from high-street lenders who say in-person services are not being used.

People still want to go into their local bank branch to seek human advice amid cost-of-living pressures, despite increasingly being able to do so digitally, the survey found.

While 44% of over-55s said they would rather visit a branch, the survey found it is not just the older generations who are hesitant to fully switch to mobile banking.