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One of the UK’s “big four” broadband providers, TalkTalk offers affordable broadband deals with six different broadband packages, superfast internet and TV bundles, and 24-month contracts.
These are TalkTalk’s best features according to our experts:
We surveyed over 2,000* broadband customers to find out how people felt about their broadband provider. Our survey revealed that customers rated TalkTalk highly for customer satisfaction, speed and ease of contact.
TalkTalk offers a broad range of packages including fibre and full-fibre broadband, speeds ranging from 38Mbps to 944Mbps and options to bundle TV and phone services. With various price points available, TalkTalk deals can be more affordable than competitors such as Virgin Media and Sky.
TalkTalk’s basic broadband package has an average download speed of 38Mbps. This package includes streaming capabilities, and you can connect up to five devices with ease. For more heavy internet usage, we recommend 50Mbps or more.
With an average download speed of 67Mbps, this package is great for streaming and downloading content. It can cater to busy households who want to connect more than five devices simultaneously.
TalkTalk’s ultrafast full-fibre broadband has four tiers and is an excellent choice for households with heavy internet usage including 4K streaming and gaming.
TalkTalk offers various broadband-only deals including fibre and full-fibre packages. While you need a landline for all of TalkTalk’s broadband packages, you won’t pay for unwanted phone services with this deal.
This bundle includes free evening and weekend calls, so it’s a good choice if you use your landline to make and receive calls. You can also purchase add-ons such as international calls.
You can add TV bundles to any broadband-only or broadband-and-phone deal. TalkTalk offers over 70 live TV channels, catering to both entertainment and sports fans. You can customise your package by adding or removing Sky Sports, BT Sports or Sky Cinema monthly.
Expert engineers install TalkTalk’s broadband service, and there are no set-up fees.
All of TalkTalk’s fibre broadband packages include a free, easy-to-install wifi hub router worth over £120.
Full-fibre packages come with the award-winning Amazon eero Pro 6 dual-band or tri-band router. Tri-band delivers faster speeds and better performance.
Full Fibre 900,TalkTalk’s fastest broadband package, includes two Amazon eero Pro 6 tri-band routers. This extends broadband coverage around your home and improves reliability.
TalkTalk offers six broadband packages – each with differing advertised broadband speeds. Before you sign up, you’ll get a personalised estimated speed for your home, and you can cancel your contract within 30 days if you don’t receive the speed advertised.
In our survey, 57 per cent of customers rated TalkTalk’s speed as excellent. The provider scored 78 per cent for overall customer satisfaction.
TalkTalk broadband package | Average download speed |
---|---|
Fibre 35 | 38Mbps |
Fibre 65 | 65Mbps |
Full Fibre 65 | 77Mbps |
Full Fibre 150 | 152Mbps |
Full Fibre 500 | 525Mbps |
Full Fibre 900 | 944Mbps |
You’ll need to check whether your postcode is eligible for each of these packages. Other factors that could affect your actual download speeds include the number of devices connected at a certain time, the size of content you’re downloading or streaming, and the router’s location in your home.
TalkTalk has opted in to Ofcom’s voluntary Broadband Speed Code of Conduct, which aims to protect customers by ensuring providers are transparent about the broadband speeds they deliver.
TalkTalk provides customers with an estimate of the speed their home can receive before signing a contract. If TalkTalk fails to deliver on this promise, you have the right to leave the contract within 30 days without paying exit fees.
TalkTalk offers two TV packages that can be added to select full-fibre broadband deals.
TV Plus includes all of TV Hub’s features with a Netflix standard plan with ads, NOW Cinema, NOW Sports and NOW Entertainment on a 30-day rolling contract.
The TV hub can be bundled with your broadband deal for just £5 extra per month. This package gives you access to over 70 live TV channels, on-demand players and streaming apps such as Netflix and NOW. It also features 4K Ultra HD Dolby Atmos sound and built-in Chromecast.
As we’ve noted, TalkTalk offers a range of perks with its various plans, so it’s always worth comparing these against other providers to get an overview of who’s offering the best deals overall. Some of TalkTalk’s most attractive perks include unlimited downloads, discounts such as the first six months of your plan half-price, and bundled deals, which offer add-ons like streaming service subscriptions and entire-home wifi connection.
TalkTalk operates on the Openreach network, meaning it’s easy to switch between two Openreach providers. Openreach covers providers such as Sky, BT, Plusnet, Vodafone and EE, so if you were previously with any of these providers, TalkTalk will contact them and do the switching for you.
Our experts found that switching to TalkTalk broadband takes between one and two weeks. Compared with the other big four providers – Sky, BT and Virgin Media – TalkTalk takes the least time to switch, and the process includes just three steps instead of the average four.
*Survey of broadband customers aged 24-64 conducted on Censuswide, 11-14 March 2024. Survey sample: 2,003 respondents, totalling Sky (489), BT Broadband (412), Virgin Media (396), EE (134), Vodafone (124), Other (102), Plusnet (66), NOW Broadband (45), Three (31), Hyperoptic (14), Community Fibre (8) and Unsure (7). Respondents were asked to rate each category on a five-point scale, from Very Poor to Excellent or from Never to Always, with the option of selecting Don’t Know for each question. For the third question (“What issues, if any, have you experienced with your current broadband provider?”), respondents could select from the following: Price Hikes, Slow Speeds, High Prices, Frequent Disconnections, Poor Customer Service, Billing Issues, Other and N/A. The questions used to calculate our score were “How often, if at all, do you feel the actual speed of your broadband service matches the advertised speed?” “How would you rate your experience with customer service and support from your broadband provider?” “What issues, if any, have you experienced with your current broadband provider? (Select all that apply)”, “How easy or difficult is it/would it be to reach your provider using your preferred method?” “How do you rate the value for money of your broadband service?” and “How would you rate the transparency of pricing and additional fees in your broadband service?”