Sunsave solar installer review

As one of the growing names among solar installers in the UK, Sunsave offers solutions tailored to meet the increasing demand for renewable energy. Energy prices remain high, so more homeowners are looking for the best solar panels to cut costs and reduce their carbon footprint. Sunsave has introduced innovative payment options such as their Plus scheme, which removes the upfront cost barrier by allowing homeowners to pay through a monthly subscription.

To help you make an informed decision about whether Sunsave is the right choice for your solar needs, our solar experts assess how Sunsave stacks up against other solar installers, looking at factors such as installation quality, customer service and solar panels costs.

Founded in 2022 by Alick Dru and Ben Graves, Sunsave specialises in solar power generation and storage, offering services including site surveys, installations, and ongoing monitoring.

Sunsave is driven by a mission to help the UK achieve net zero by revolutionising green finance and making renewable power accessible to all. Its innovative approach includes a subscription-based model, Sunsave Plus, eliminating the need for a large upfront payment for solar panels.

Its installers are Microgeneration Certification Scheme (MCS) accredited, and the company is a member of the Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES), Energy Performance Validation Scheme (EPVS), and the National Association of Professional Inspectors and Testers (NAPIT). 

Sunsave is a Which? Trusted Trader, demonstrating adherence to high installation standards, and is regulated by the Financial Conduct Authority (FCA), ensuring compliance and consumer protection in its financial offerings.

In October 2023, Sunsave partnered with Octopus Energy, enabling its customers to benefit from its advanced smart tariffs. This collaboration aims to enhance customer savings through innovative energy pricing strategies.

Sunsave offers comprehensive solar panel installation and battery solutions primarily aimed at making solar power accessible and affordable for UK households. Its services include designing, supplying, installing, monitoring, and maintaining solar and battery systems. It also caters to electric vehicle (EV) owners, offering solar solutions compatible with EV charging needs.

Sunsave stands out with its anticipated revolutionary Sunsave Plus subscription model, which allows customers to pay a monthly payment from £69 with no upfront costs for their solar system. A 20-year Sunsave Guarantee backs this and offers monitoring and maintenance for the duration. 

Once you’ve made the initial approach to Sunsave, it  a no-obligation tailored design, based on a remote consultation. This includes costs and, using its  EPVS-approved calculations, how much you can expect to save. 

The installation is completed within a few days, and Sunsave will find you the best SEG tariff. You can then track your energy generation and savings in the online app. 

Sunsave have recently introduced a referral scheme for those who have an account with the company. If you refer someone – and they go ahead with the installation – you’ll receive £150, and the person you referred will have £150 deducted from the price of their solar system.

Sunsave Standard, starting from £7,300 for a three-bedroom property, is the company’s pay-upfront service, providing a complete solar and battery system, which, according to Sunsave, could pay for itself in six years. 

However, Sunsave Plus is a subscriber plan allowing homeowners to pay a fixed monthly fee with no upfront cost. The plan includes a 20-year Sunsave Guarantee, which covers the cost of replacing the original battery and inverter, ongoing monitoring, and compensation for any prolonged downtime period. If you wish to pay the full amount early, there is no penalty, and the subscription can be easily passed on to new homeowners if the property is sold.

There are two ways to contact Sunsave: email at contact@sunsave.energy or by ringing 020 3868 3236. The lines are open Monday to Friday between 9am and 6pm. 

The company emphasises a strong focus on customer service, being available to support customers at any stage of their solar journey. Our researchers’ calls were answered promptly, and the customer service team was very helpful. 

With less than 50 reviews, Sunsave has a Trustpilot score of 4.7 out of five stars. Four and five-star reviews make up 96 per cent, while 2 per cent award one star. Although the replies are often two to three weeks after the initial review, Sunsave has responded to every review and appears to take customer feedback seriously. 

Most of the reviews focus on the good service delivered by Sunsave, with many customers mentioning a hassle-free, professional installation.  

“Sunsave was incredible from start to finish. They were so patient explaining everything, the quote was very clear and the installation team were an absolute pleasure to have in my house. Would highly recommend to anyone wanting solar panels. We are generating more electricity than they estimated as well!”

• Jess, via Trustpilot

“The system went wrong after five days. Advised Sunsave. It took almost three months for them to fix the problem. It had been wired up wrongly so that the inverter thought that all the solar power produced was being used by the house. We lost a lot of revenue as it was not exporting to the grid all that time, but we were not offered any compensation. Having been contacted by Sunsave and after a good discussion, I have now received the compensation, which I think is fair and reasonable. I am now happy to upgrade my review as they have tried hard to remedy the problems that I encountered.”

• Richard Thomas, via Trustpilot

“I got my system just in time for summer and have been more than pleasantly surprised with it. Sunsave and the crew were fantastic. My partner was very sceptical, but Sunsave did a really great job of explaining everything and making sure that we were taken through the process easily. The install was a dream, and frankly, it’s been great to have. Thank you, Sunsave. Love the system!”

• Aaron Seale, via Trustpilot

Despite only being formed in 2022, Sunsave has identified a gap in the market between the 70 per cent of UK households that want to install solar panels and the 4 per cent that actually have. According to the Department for Energy Security and Net Zero, this is mainly due to the high initial costs. Sunsave has bridged this gap with its innovative monthly subscription scheme, reducing the stress of a high initial cost. 

The company has an impressive 4.7 Trustpilot rating, mainly citing efficiently managed professional installations with good after-sales care. 

Sunsave is a member of HIES, EPVS, and NAPIT, has MCS-accredited installers and is a Which? Trusted Trader. Together, these demonstrate its commitment to providing a good all-around service for its customers.

Our team conducted an in-depth analysis of Sunsave, meticulously examining its range of services, products, and customer support. This thorough investigation aimed to gain a detailed understanding of the company’s operational practices and standards.

To find out more, read our article on how we review solar panels.