Trooli broadband overview

Trooli is an independent broadband provider based in Kent. It operates on its own independent network so doesn’t rely on Openreach. As a local provider, Trooli mainly services the South of England, providing ultra-fast and reliable full-fibre broadband to homes in urban and rural areas. But is Trooli really a good alternative to the more well-known broadband providers? Let’s find out by taking a look at what kind of broadband deals it offers.

Why choose Trooli?

Trooli offers reasonably priced broadband packages with no inflation-based price hikes – prices are locked in for the duration of your contract. Trooli’s customer service is highly rated by customers on Trustpilot, receiving 4.6 out of five stars, and its Kent-based customer service centre is open seven days a week. Its network offers a reliable and stable connection with an optional wifi extender, Wi-Fi Plus, which expands coverage of the signal around your home.

Trooli broadband deals

Trooli is a simple, no-frills provider that offers four different broadband-only packages. Because it uses its own network of fibre-optic cables to deliver internet to your home, there’s no need to pay for line rental or a landline phone package. There’s also no option to add TV to your plan, so you’ll need to get that service elsewhere.

The four broadband plans Trooli offers are Essential, Extra, Superior and Pro. All of Trooli’s broadband contracts last for 24 months.

• Essential: suitable for moderate internet usage with an average download speed of 150Mbps
• Extra: ideal for heavier internet usage with an average download speed of 500Mbps
• Superior: best for gaming, streaming and connecting multiple devices with its 900Mbps download speed
• Pro: ideal for heavy internet usage or large homes with its 2Gbps download speed

Key features of Trooli

• Full-fibre technology – Trooli is a fibre-only network, offering an ultra-fast, reliable full-fibre connection to your home. Its broadband plans provide a stable internet connection with guaranteed speeds
• Independent networks – Trooli broadband runs on its own independent fibre-optic broadband network, and Trooli’s own engineers are available should your network ever go down
• Guaranteed speeds – Trooli’s broadband deals offer up to 2Gbps, with a guaranteed speed within 10 per cent of your advertised speed and optional Wi-Fi Plus service to boost coverage around your home
• Fixed pricing – Trooli’s “no price hike” guarantee means the price you pay is fixed for the duration of your contract

Benefits of Trooli

• Reliable and fast: Trooli’s independent full-fibre network is 28 times faster than the national average, according to Ofcom
• No landline required: Trooli runs on a full-fibre network that doesn’t require the old copper telephone wires, so there’s no need to pay for line rental
• Locally managed: when there’s a network problem, Trooli can fix it in-house, avoiding delays in contacting a third-party network operator such as Openreach

Potential drawbacks of Trooli

• Contract length: Trooli’s contracts run for 24 months. While this contract is lengthy, it’s not uncommon – Sky, BT and Vodafone’s broadband contracts are the same length
• No landline: if you still make and receive calls via your landline, Trooli doesn’t offer phone packages. So if you’re interested in a broadband and phone deal, read our guide to see which providers offer this

Trooli customer service

Trooli’s customer service team is based in Kent, and the service is available seven days a week. You can contact them through live chat, phone or email.

Compare Trooli broadband deals

If you live in the South of England and want a reliable, ultra-fast broadband provider with local support, Trooli could be a great option. Use our postcode checker to confirm availability in your area.

Can I get Trooli where I live?

Trooli is an internet service provider that delivers high-speed internet across the South and South East of England, East Anglia and parts of Scotland, having significantly expanded its network since its launch in 2018. It’s currently available in selected postcodes across the following regions:

• Berkshire
• Buckinghamshire
• Cambridgeshire
• Dorset
• East Sussex
• Fife
• Hampshire
• Kent
• Lanarkshire
• Norfolk
• Suffolk
• Surrey
• West Sussex

To find out if Trooli is available in your area, simply put your postcode into our broadband comparison tool at the top of this page and see if you can access these deals.

Alternatives to Trooli

If Trooli isn’t available in your area, you could consider alternative providers, such as BT, Sky and Virgin Media.

If you live in a remote area, smaller local providers such as Gigaclear are often best.