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Deals last updated: 31st October 2024
NOW Broadband, supported by Sky, offers low-priced broadband deals at affordable prices. Since teaming up with Sky, its deals rival competitors with ultrafast speeds.
The provider offers streaming TV memberships, which can be bundled with broadband or purchased separately. NOW TV offers a budget-friendly way to watch Sky’s premium channels like Sky Sports and Sky Cinema.
NOW Broadband deals feature both fibre broadband and full-fibre connections. Powered by Sky, you can choose from one of three exclusive NOW.
| Broadband package | Average speed | Contract length | Downloads | Monthly price* | Setup fee |
|---|---|---|---|---|---|
| NOW Superfast 61 | 61Mbps | 24 months | Unlimited | £23 | £0 |
| NOW Full Fibre 75 | 75Mbps | 24 months | Unlimited | £23 | £0 |
| NOW Full Fibre | 100Mbps | 24 months | Unlimited | £25 | £0 |
Yes, NOW TV offers broadband and phone services. Line rental is included with all broadband packages, and there are three call plans to choose from: NOW Pay As You Use Calls, Evening and Weekend, and Anytime Calls. Additionally, NOW Broadband allows bundling with Sky Stream, which includes Sky Entertainment and Netflix.
No, it’s not included but you can add any of NOW’s TV memberships to your broadband package for an additional fee.
NOW TV memberships:
NOW Broadband doesn’t offer ultrafast speeds like other providers. However, you’ll also have the option to choose one of the available Sky broadband packages with speeds of up to 1Gb – be aware this is dependent on what broadband is available in your area.
| NOW Broadband package | Advertised speed |
|---|---|
| Superfast | 61Mbps |
| Full Fibre 75 | 75Mbps |
| Full Fibre 100 | 100Mbps |
Yes, as long as you’re switching from another Openreach provider. Both NOW and Sky use the Openreach network. The process is simple – contact NOW Broadband and they’ll arrange the switch for you. This includes informing your old provider you’d like to switch.
If you’re switching from a provider who does not use the Openreach network, you’ll have a few more steps to carry out. You’ll have to inform your current provider about your switch and cancel your contract.
The broadband market is competitive and consumers are inundated with new deals. Here’s how to check if NOW Broadband is for you.
If NOW internet doesn’t have a fast enough package for you or simply isn’t available in your area – we recommend comparing these providers:
NOW’s low Trustpilot score (1.3/5) is sadly on par with other broadband providers – most customers only bother leaving a review when they’ve had a poor experience. NOW doesn’t broadcast its customer support line too loudly, either; you’ll have to sign into your account to see the number on its website (0330 3323 050).
One thing to keep in mind is that Ofcom‘s statistics show that, once you have called NOW’s customer support, the average wait time to speak to a service agent is only 51 seconds, beating every other major provider. However, NOW would rather you find a solution from its online help pages or customer service bot.
NOW Broadband deals are generally a good value but a little light on perks to sweeten the deal – the low cost is seen as incentive enough without other benefits. If you want more from your NOW plan, you’ll likely have to pay for an add-on such as NOW Boost, which ups the maximum streaming quality to Full HD, or a separate channel package that throws in more TV shows and films (Entertainment, Cinema, Sports, etc). You’ll get a landline included in your broadband plan, too.
There are two primary payment options when signing up for NOW Broadband – either a 12-month Saver Plan with no up-front fee or a No Contract Plan with a £60 setup charge but the ability to cancel whenever you like. As £60 is around three months of broadband, it’s probably worth picking the Saver Plan if you’re confident you’ll stay with this provider for the foreseeable future. (You’ll also have to pay a £10 delivery charge to have your router shipped to you.)
Cancelling can be expensive, though – when you sign up for NOW Broadband, you agree to a “minimum term” that must be covered. So, if you’re on a 12-month contract and end it halfway, you’ll have to pay for the remaining six months regardless.
You should keep an eye on your contract renewal date, as you can be locked into a price increase for the following year if NOW decides to raise its rates for your specific broadband plan. It’s always worth haggling for a better rate, asking to switch to a different plan or looking at other providers ahead of renewal.
Yes, NOW Broadband runs on the Openreach network. NOW’s deals are powered by Sky, its parent company, which uses the Openreach network to deliver its service.
To cancel NOW Broadband you can call its customer service team, however, you only need to do this if you’re switching to a provider that doesn’t run on the Openreach network like Virgin Media.
Explore our picks of the best NOW broadband deals
Deals checked by Rachel Sadler, our broadband expert
With her expert advice and knowledge, you can trust Rachel to guide you to the best broadband deal for your needs.