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EE broadband deals UK

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What is EE TV?

EE TV, formerly BT TV, is a streaming subscription service which can be bundled with your EE broadband deal. Partnering with popular entertainment service providers – NOW, Netflix, Discovery+ and TNT Sports – it gives you access to all the latest sports action and TV shows. EE TV is a flexible subscription that allows you to swap channels and services in and out each month.

Is EE broadband any good?

90 per cent of our survey respondents* were satisfied with EE’s service overall. EE broadband offers ultrafast speeds of up to 1.6Gbps, and 66 per cent of its customers rated the provider ‘excellent’ for speed. EE is now powered by BT, which uses the Openreach network, the most reliable service according to Ofcom. It’s also a good choice for customers who prefer to bundle digital services such as broadband, TV, mobile, and landline into one monthly bill.

Explore our picks of the best EE broadband deals

With her expert advice and knowledge, you can trust Rachel to guide you to the best broadband deal for your needs.

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EE Broadband is one of the largest telecommunication companies in the UK. Originally a mobile phone provider, it later branched out into the broadband and TV market. Now powered by BT, EE offers superfast broadband packages, TV deals and mobile and home phone deals.

There’s a lot to like about this provider. Its fastest broadband package is an impressive 1.6Gbps, and it offers mobile broadband deals that run on its own 4G network. TV packages include premium Sky channels, TNT Sports channels and popular streaming platforms. To find out whether EE is right for you, read on for information on its latest deals.

What broadband packages does EE offer?

EE is one of the best broadband providers in the UK. If you’re thinking about switching to EE, there are plenty of deals available. They offer a wide range of fibre broadband packages, and each contract lasts for 24 months.

All EE packages come with a Smart Hub Plus router, which uses the latest WiFi 6 technology and supports speeds of 1Gbps. Their plans also include special benefits for mobile users, such as unlimited data mobile SIMs starting from just £10 per month for 10Mbps, along with flexible 30-day rolling contracts that you can change or cancel at any time.

EE currently offers the following broadband deals:

Full Fibre 36Mbps Essentials: a basic package with an average download speed of 36Mbps – suitable for small households
Full Fibre 50Mbps Essentials: this package is good for streaming on a budget – the average download speed is 51Mbps
Full Fibre 74Mbps Essentials: good for busy households with lots of devices – the average download speed is 74Mbps
Full Fibre 150Mbps Essentials: with an average download speed of 149Mbps, this is an excellent choice for households with heavy internet usage, such as streaming, gaming and browsing
Full Fibre 300Mbps Essentials: has an average download speed of 308Mbps. This is a superfast package that’s great for streaming – it’s possible to stream 4K on up to 10 devices
Full Fibre 500Mbps Essentials: an ultrafast broadband package with average download speeds of 500Mbps. It has a reliable connection that’s good for gaming
Full Fibre Gigabit Essentials: a reliable and fast package with a 900Mbps download speed. It’s ideal for busy households with lots of devices, gamers, streamers and people who regularly work from home
Busiest Home Bundle: EE’s most expensive package with a 1.6Gbps average download speed. It comes with Smart WiFi Plus, which ensures a fast and reliable connection in every corner of your home. The bundle also includes WiFi Enhancer – software that boosts your connection and finds the best available server for your online activity

Advantages of EE broadband deals

We’ve found many advantages to choosing an EE broadband package, with high customer satisfaction and the highest download speeds in the country being particularly appealing.

Its customer service record is impressive: according to an Ofcom report that investigated the amount of complaints the regulator received in relation to the top UK broadband providers, EE accounted for the second-lowest number of complaints, beaten only by Sky. Out of every 100,000 complaints recorded by Ofcom, seven were in relation to EE
There are rewards and incentives for new and existing mobile customers: if you pay £10 or more per month for your mobile phone contract, your plan will be automatically upgraded to one with unlimited data. You can also buy unlimited data SIM cards for £10
There’s a wide range of fibre and full packages: EE’s broadband plans cover a range of download speeds and prices, from a basic 27-37Mbps for £26.99 per month to a huge 1.6Gbps for £67 per month
Prices are lower compared to other providers: if you’re looking for affordable broadband deals, EE is a safe bet. Its most basic plan – with the slowest download speed – is priced at £26 per month. While this may not seem extremely cheap, when compared to packages with similar speeds from other providers, you’ll find that EE offers a more competitive rate

Disadvantages of EE broadband deals

Coverage is limited compared to other providers: since EE launched its broadband service years later than competitors such as TalkTalk and Virgin Media, some postcodes – particularly those in remote areas – may still not have access to EE’s packages
It has limited security features: EE offers parental controls via the app and Smart Hub Plus router but has no built-in virus protection. You can add EE Cyber Security (powered by Norton) for an extra £5 per month, though this option isn’t available if you choose its fastest deal, the Busiest Home Bundle

EE broadband deals for existing mobile customers

If you’re an existing EE mobile customer, the company offers several perks when you add a broadband plan. You can save £20 a month on EE mobile when you switch to EE broadband. You’ll also receive an unlimited data boost on your existing mobile plan.

Does EE offer mobile broadband plans?

EE offers pay-monthly mobile broadband plans. These are a good option for customers who live in areas not serviced by EE or for rural homes with limited broadband options. Plans range from 5GB to unlimited data and, depending on the plan you choose, contracts range from one month to 24 months.

Can I bundle my EE broadband deal with a TV package?

Yes, EE TV can be bundled with any broadband package. EE TV requires no satellite dish and offers you a choice of three TV boxes – Apple TV 4K, EE TV Box Pro and EE TV Box Mini – and packages include live TV channels.

Broadband and TV packages include both entertainment and sports packages and a mix of streaming and live channels – including Sky Atlantic, NOW Entertainment, Netflix, discovery+, Freeview channels, Sky Cinema, NOW Cinema, TNT Sports channels, Eurosport 1 and 2 and NOW Sports.

EE customer service

EE offers a good level of customer service. Ofcom reports the provider was the third-best for customer service in 2023. Just nine complaints per 100,000 customers were received in relation to EE, whereas competitors NOW Broadband and Virgin Media had 18 and 19 complaints, respectively.

There are three ways to contact EE’s customer service team:

Phone: broadband and mobile customers can call 0800 079 8586 for free anytime from an EE landline, or dial 150 from an EE mobile. If EE is not your network provider, call 0207 362 0200
Live chat: EE’s website offers a live chat service for customers to troubleshoot technical issues and customer service–related problems
In person: EE has over 400 UK stores, where customers can walk in and chat with its customer service team during opening hours

Is it easy to switch to EE broadband?

Yes, it’s very easy to switch to EE Broadband, especially if your current provider is covered by the Openreach network. Openreach covers some of the biggest providers in the UK, such as BT, Vodafone, TalkTalk, Sky and Plusnet. If you’re currently with one of these companies, EE will contact the provider on your behalf to tell them that you’re switching.

Does EE charge an installation fee?

No, most packages with this provider don’t involve a setup fee. However, some packages include a one-off activation fee, which will be added to your first monthly bill.

Alternatives to EE broadband

If EE Broadband isn’t right for you or it’s not available in your postcode, there are plenty of other providers to choose from.

If you’re on a tight budget, NOW Broadband may be a good choice. It has affordable broadband packages and TV bundles, and it’s powered by Sky, which means you can get superfast speeds for less when you choose a Sky plan via NOW. Vodafone also offers good value-for-money packages.

If you’re looking for a decent speed alternative to EE, consider Community Fibre (available to London-based customers only) or Virgin Media.

EE broadband deals FAQs

EE is one of the best broadband providers in the UK for customer service, beaten only by Sky when it comes to the provider with the least complaints. Ofcom also reports that 85 per cent of EE’s customers are satisfied with the overall service they get from the provider, which is higher than the UK sector average of 82 per cent.

As we’ve detailed, if you’re an EE mobile customer who wants to upgrade to a plan with unlimited data, you’ll find some of the best deals on broadband packages. If you’re already a customer of EE broadband, you might also get perks or discounts when you come to renew your plan, but it’s always worth speaking directly to your provider to see what can be offered to you as a loyal customer. Plus, if you use BT mobile or BT broadband, you might get offers on BT and EE packages, as EE is now owned by BT.

This depends on the package you choose. Plenty of EE plans don’t incur any setup fees, but some of them do, so make sure you check this when you’re purchasing your new plan.

Rachel Sadler

Home Tech Writer

Rachel is a seasoned writer who has been producing online and print content for seven years.

As a home tech expert for Independent Advisor, Rachel researches and writes buying guides and reviews, helping consumers navigate the realms of broadband and home security gadgets. She also covers home tech for The Federation of Master Builders, where she reviews and tests home security devices.

She started as a news and lifestyle journalist in Hong Kong reporting on island-wide news stories, food and drink and the city’s events. She’s written for editorial platforms Sassy Hong Kong, Localiiz and Bay Media. While in Hong Kong she attended PR events, interviewed local talent and project-managed photoshoots.

Rachel holds a BA in English Language and Creative Writing and is committed to simplifying tech jargon and producing unbiased reviews.

Molly Dyson

Senior Editor

After growing up with a passion for writing, Molly studied journalism and creative writing at university in her home country of the United States.

She has written for a variety of print and online publications, from small town newspapers to international magazines. Most of her 10-year career since relocating to the UK has been spent in business journalism, writing and editing for admin professionals at PA Life magazine and business travel managers at Business Travel News Europe and representing those titles at conferences around the world.

Now an Editor at the Independent Advisor, Molly is an expert in a broad range of consumer topics, that include solar panels and renewables, home improvements and home insurance, and consumer technology such as home security and VPNs.

In her free time, Molly can usually be found exploring the outdoors with her husband and their young son or gardening.