Hong Kong strikes: What to do if you had to cancel your flights

Got a question? Our expert, Simon Calder, can help

Protesters have targeted the city’s airport but flights are still running (AFP)

Q In May we booked a September holiday to Hong Kong flying on 9 September with British Airways. Our flight was cancelled due to the pilots’ strike on this date. We were rebooked for 4 September.

With the current situation in Hong Kong deteriorating drastically, especially at the airport, we have had to cancel. The airline said we could not have a refund. Having to rebook our flights five days earlier due to the strike meant we have had fewer days to see if the situation at the airport calms down. I’m at a complete loss now. No one is prepared to help us and we’re going to lose almost £800 on the flights and not be able to rebook to somewhere else.

Amy F